Autoship Service

Autoship - Autosave

  • With autoship, discounts are applied on top of on-going sales (exceptions apply). Choose your delivery schedule and know you’re always getting the best deal.

Easy to Manage Payments

  • Need to change to a different card? Easily switch between payment profiles for your subscription within Payment Options your account.
  • Be notified for any payment issues or impending card expirations.

You're in Control

  1. We'll notify you days in advance of your upcoming shipment.
  2. You may delay the shipment right from email reminder.
  3. Stock level running low? Send your shipment early right from your susbcription manager.
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1-800-839-7232

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Talk to a friendly Canadian
1-800-839-7232

Points Program

Petcoins Policy
Reward Points

Earn rewards while you shop with Petcoins, our exclusive loyalty program at Homes Alive Pets! For every dollar you spend, you’ll earn 1% back in Petcoins, which you can use just like cash on future purchases. Each Petcoin is equal to $1, making it easy to save on the products your pet loves!

Program Conditions
  • Petcoins can be redeemed to pay for all items on an order, including taxes and applicable fees.
  • Petcoins can be earned through both in-person and online purchases, however, at the present time Petcoins can only be redeemed in-person at a Homes Alive Pets store location. Upon request, customers can contact customer service to have their Petcoins converted to online store credit.
  • Petcoins are earned on the sub-total amount of an order. Petcoins are not eligible to be earned on taxes or supplemental costs such as environmental fees.
  • Petcoins are not eligible to be earned on taxes or supplemental costs such as environmental fees.
  • Loyalty members that live under the same home address (proof required upon signing up with applicable government issued ID) can share and use Petcoins on the same loyalty account.
  • Petcoins cannot be redeemed for cash.
Petcoins & Returns
  • If an item was paid for using Petcoins – either fully or partially – and then subsequently returned, the amount of the original purchase paid for using Petcoins will be returned to Petcoins.
  • If an item is returned, all Petcoins earned on the original purchase of that item are returned.