Shipping Information

Homes Alive is committed to providing a helpful and simple shopping experience so that you can get back to spending time with your pets! This includes offering you competitive prices and timely shipping.

Important Holiday Shipping Information

Due to large order volumes and unpredictable delays in shipping carriers, we highly recommend placing any Christmas orders on or before December 9th, 2020 in order to receive them before Christmas.

Free Shipping

Free Shipping is now offered for all orders in Alberta over $100.00(Before tax). As well as select areas in Southern B.C. and Saskatchewan. If you order qualifies for free shipping, the option will be available in the checkout process. Free Shipping is sent by Canada Post Expedited parcel. 

Subsidized Shipping

We will subsidize the quoted Canada Post and FedEx rates by 7.5% of your total shopping cart value. This means that if your shopping cart total is $100, we will discount the market shipping rate by $7.50. That way you never pay the full shipping price, and the more you buy, the less you pay on shipping!

Looking to figure out what your shipping cost will be? Please place all desired items in your cart. Click on "View and Edit Cart" from the small green cart at the top of the page. Then: Estimate Shipping & Tax. This will give you your subsidized shipping quote. (With Options!)

TIP: If you are buying a heavy bag of food, add on a few bags of treats. It will increase your shipping subsidy without applying much extra weight. This will help you get better value on shipping.

We hope you love this new policy. Please send your feedback and questions to customerservice@homesalive.ca We look forward to hearing from you.

Reflects Average Delivery Times.

 Covid-19 Postal Update: *** Please be aware, that due to unprecedented volumes, postal companies are experiencing longer than normal delays in some areas of the country.

*Please note that Canada Post and FedEx do not pick up from our facilities over the weekend, so all estimates are business days.

Canada Post

Destination Expedited Xpresspost Priority
Alberta 1-3 Days 2 Days 1 Day
British Columbia 2-3 Days 2-3 Days 1-2 Days
Saskatchewan 2-3 Days 2-3 Days 1-2 Days
Manitoba 3-4 Days 2-3 Days 1-2 Days
Ontario 4-6 Days 3-4 Days 1-3 Days
Quebec 4-6 Days 3-4 Days 2-3 Days
New Brunswick 6-7 Days 4-5 Days 3 Days
Nova Scotia 6-7 Days 4-5 Days 3 Days
Prince Edward Island 6-7 Days 4-5 Days 3 Days
Newfoundland & Labrador 7-8 Days 5-6 Days 4-5 Days
Northwest Territories 7-8 Days 5-6 Days N/A
Yukon 8-9 Days 6-7 Days N/A
Nunavut 8-9 Days 6-7 Days N/A

FedEx

Destination Ground Economy Standard Overnight
Alberta 1-2 Days 1-2 Days Overnight by End of Day*
British Columbia 2-3 Days 2-3 Days Overnight by End of Day*
Saskatchewan 2-3 Days 2-3 Days Overnight by End of Day*
Manitoba 2-3 Days 2-3 Days Overnight by End of Day*
Ontario 3-4 Days 2-3 Days Overnight by End of Day*
Quebec 3-4 Days 3 Days 1 Day
New Brunswick 4-5 Days 3 Days 1 Day
Nova Scotia 4-5 Days 3 Days 1 Day
Prince Edward Island 5-6 Days 3 Days 1 Day
Newfoundland & Labrador 6-7 Days 3 Days 1-2 Days
Northwest Territories 7-8 Days 3 Days 1-2 Days
Yukon 7-8 Days 3 Days 1-2 Days
Nunavut 7-8 Days 3 Days 1-2 Days