Shipping Information
Homes Alive is committed to providing a helpful and simple shopping experience so that you can get back to spending time with your pets! This includes offering you competitive prices and timely shipping.
We’re Canadians, too, and we know how frustrating shipping fees can be. “Free Shipping” policies always have an asterisk (*), and a long list of exceptions. We tried this, but we didn’t feel good about it, and we discovered that you didn’t either. After going back to the drawing board, we decided to create a simpler shipping policy.
Free Shipping
We are experimenting with Free Shipping on orders over $100 to Alberta, Saskatchewan, Southern BC. If you select "Free Shipping" during checkout, we will ship your order best way (which is typically Canada Post expedited).
Subsidized Shipping
We will subsidize the quoted Canada Post and FedEx rates by 7.5% of your total shopping cart value. This means that if your shopping cart total is $100, we will discount the market shipping rate by $7.50. That way you never pay the full shipping price, and the more you buy, the less you pay on shipping!
Looking to figure out what your shipping cost will be? Please place all desired items in your cart. Click on "View and Edit Cart" from the small green cart at the top of the page. Then: Estimate Shipping & Tax. This will give you your subsidized shipping quote. (With Options!)
TIP: If you are buying a heavy bag of food, add on a few bags of treats. It will increase your shipping subsidy without applying much extra weight. This will help you get better value on shipping.
We hope you love this new policy. Please send your feedback and questions to customerservice@homesalive.ca We look forward to hearing from you.
Canada Post |
FedEx |
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| Destination | Expedited | Xpresspost | Priority | Destination | Ground | 2 Day | Priority | ||
| Alberta | 1-3 Days | 2 Days | 1 Day | Alberta | 1-2 Days | 1 Day | Overnight | ||
| British Columbia | 2-3 Days | 2-3 Days | 1-2 Days | British Columbia | 2-3 Days | 1-2 Days | Overnight | ||
| Saskatchewan | 2-3 Days | 2-3 Days | 1-2 Days | Saskatchewan | 2-3 Days | 1-2 Days | Overnight | ||
| Manitoba | 3-4 Days | 2-3 Days | 1-2 Days | Manitoba | 2-3 Days | 1-2 Days | Overnight | ||
| Ontario | 4-6 Days | 3-4 Days | 1-3 Days | Ontario | 3-4 Days | 1-2 Days | Overnight | ||
| Quebec | 4-6 Days | 3-4 Days | 2-3 Days | Quebec | 3-4 Days | 2 Days | 1 Day | ||
| New Brunswick | 6-7 Days | 4-5 Days | 3 Days | New Brunswick | 4-5 Days | 2 Days | 1 Day | ||
| Nova Scotia | 6-7 Days | 4-5 Days | 3 Days | Nova Scotia | 4-5 Days | 2 Days | 1 Day | ||
| Prince Edward Island | 6-7 Days | 4-5 Days | 3 Days | Prince Edward Island | 5-6 Days | 2 Days | 1 Day | ||
| Newfoundland & Labrador | 7-8 Days | 5-6 Days | 4-5 Days | Newfoundland & Labrador | 6-7 Days | 2 Days | 1-2 Days | ||
| Northwest Territories | 7-8 Days | 5-6 Days | N/A | Northwest Territories | 7-8 Days | 2 Days | 1-2 Days | ||
| Yukon | 8-9 Days | 6-7 Days | N/A |
|
7-8 Days | 2 Days | 1-2 Days | ||
| Nunavut | 8-9 Days | 6-7 Days | N/A | Nunavut | 7-8 Days | 2 Days | 1-2 Days | ||
*Please note that Canada Post and FedEx do not pickup from our facilities over the weekend, so all estimates are business days.
Reflects Average Delivery Times