Shipping Information

Homes Alive is committed to providing an helpful and simple shopping experience so that you can get back to spending time with your pets! This includes offering you competitive prices and timely shipping.

We’re Canadians, too, and we know how frustrating shipping fees can be. “Free Shipping” policies always have an asterisk (*), and a long list of exceptions. We tried this, but we didn’t feel good about it, and we discovered that you didn’t either. After going back to the drawing board, we decided to create a simpler shipping policy.

Subsidized Shipping

We will subsidize the quoted Canada Post and FedEx rates by 7.5% of your total shopping cart value. This means that if your shopping cart total is $100, we will discount the market shipping rate by $7.50. That way you never pay the full shipping price, and the more you buy, the less you pay on shipping!

TIP: If you are buying a heavy bag of food, add on a few bags of treats. It will increase your shipping subsidy without applying much extra weight. This will help you get better value on shipping.

We hope you love this new policy. Please send your feedback and questions to customerservice@homesalive.ca We look forward to hearing from you.