Terms & Conditions of Use

Welcome to the Homes Alive Pet Centre website. The terms and conditions stated below identify what you, as a user of the Homes Alive.ca site can expect from Homes Alive Pet Centre. By visiting any area on the Homes Alive.ca site, creating an account, or making a purchase via the Homes Alive.ca site, a user is deemed to have accepted the Terms of Use. If you do not agree to be bound by these Terms of Use, you should leave the Homes Alive.ca site immediately.

  1. Licences & Restrictions
  2. Copyrights & Trademarks
  3. Downloads & Content
  4. Online Shopping
  5. Purchasing Methods
  6. Sales Tax
  7. Coupons
  8. Risk of Loss
  9. Child Users
  10. Disclaimer of Warranties
  11. Limitation of Liability
  12. Applicable Law & Jurisdiction
  13. Modification

I. Licences & Restrictions

Homes Alive Pets (also referred to as Homes Alive) grants the User a limited, revocable, nonexclusive licence to make personal, non-commercial use of the contents of the Homes Alive Pets website. Homes Alive also grants the User a limited, nonexclusive, and revocable right to create a hyperlink to the Homes Alive.ca website, as long as the link does not negatively reflect on the Homes Alive brand, products, services, or provide misleading, false, or offensive matter as determined by Homes Alive.

These licenses do not include any rights to:

  • Commercial use the Homes Alive.ca website, or its content (unless written consent has been given by Homes Alive Pets);
  • Enable high volume, automated, electronic processes that apply to the Homes Alive site;
  • Use any automated means to access or index Homes Alive's website, its systems, or its content;
  • Interfere or attempt to interfere with the proper working of the Homes Alive.ca website.

II. Copyrights & Trademarks

The content on the website is property of Homes Alive Pets, its business partners, or a third party (which Homes Alive has purchased the rights to use their content or images). This includes all images, logos, and written content. It is prohibited to copy any content or images from the website unless prior written consent has been given from Homes Alive Pets.

III. Downloads & Content

Homes Alive.ca has provided information for the benefit of users who own pets, or users seeking information regarding pets. The User has the right to download, print, and discuss the content displayed on our website, however, it is strictly prohibited for the User to copy, distribute, or use the content for commercial use.

IV. Online Shopping

All prices listed on Homes Alive.ca are in Canadian dollars. The price shown on the website may differ from the price listed in a Homes Alive Pet Centre/Depot. Homes Alive reserves the rights to set and change prices based on our competitive strategies. It is possible that a price may be changed between the time period that you placed an item in your shopping cart and the time that the purchase was actually made. Under this extremely rare circumstance, the User will pay the price that the product has been adjusted to at the time of the actual purchase. If the User feels as though there was a mistake in the price, they may send a descriptive email to customerservice@homesalive.ca.

All sales from the Homes Alive.ca website will be distributed ONLY WITHIN CANADA, and all transactions will be made in Canadian Dollars.

Homes Alive reserves the right to refuse any sale of products or pets to any customer without giving reason.

Homes Alive Pets does not sell to resellers and reserves the right to refuse selling to anyone perceived to be buying high volumes and reselling, based solely on Homes Alive Pets' judgement. This is in order to protect supply for our customers.

Please note that variations may occur in the coloration or appearance of products on your monitor. If this creates an issue for you and you wish to return a product, please reference "Returns & Exchanges".

V. Purchasing Methods

Homes Alive accepts the following payment methods online: MasterCard, Visa, and PayPal. Homes Alive will charge your credit card at the time of purchase. If questions or issues arise with payment methods, call our toll free number. In the case of PayPal use, the customer's PayPal account will be charged at the time of purchase.

VI. Sales Tax

Homes Alive sells to all provinces and territories within Canada. This site will collect and remit sales tax as required by law.

VII. Coupons

Coupons may not be combined with any other sales or promotional offers. Limit of one coupon per transaction. Coupons may not be redeemed for cash, refund, or credit.

VIII. Risk of Loss

Homes Alive.ca will insure all products when Homes Alive.ca is the shipper. However, Homes Alive.ca will not assume responsibility for product lost or damages in the situation where the User ships a product. Homes Alive assures that it is standard procedure to perform a quality inspection check before items are packed and delivered to the carrier.  Insurance coverage from Canada Post and Fedex does not cover stolen packages. Homes Alive Pets is not responsible for stolen packages after delivery.

IX. Child Users

The safety of children is very important to Homes Alive. This site is marketed and intended for users over the age of 13. Homes Alive.ca will not knowingly collect information or sell products (online) to children under the age of 13. With that said, Homes Alive is unable to prohibit the use of users under the age of 13, and we depend on parents and guardians to monitor which materials are appropriate for children under 13. Similarly, Homes Alive.ca markets its products to users with credit cards (or 18 and over). Homes Alive is unable to determine the age of the purchaser, and we depend on parents and guardians to protect their credit card information. Homes Alive.ca will not knowingly sell products to users under the age of 18.

X. Disclaimer of Warranties

The User agrees that the use of this site is at their sole risk. This site is provided on an "as is" and "as available" basis. Homes Alive, as well as its third-party agents, cannot and do not warrant that your use of this site will be uninterrupted, or error-free. You acknowledge that the information on this page may contain inaccuracies or errors. We expressly exclude liability for any such inaccuracies or errors to the fullest extent possible by law. Neither Homes Alive nor its third parties have any responsibility for your action or inaction in connection with this site or any damage to your computer or data or any other damage you may incur while using this site. Homes Alive and its third parties disclaim all warranties, whether expressed or implied, including fitness for a particular purpose. Nothing that an employee says or writes will create a warranty, except where law prohibits the limitation of specific warranties.

XI. Limitation of Liability

Under no circumstances will Homes Alive or its third parties be liable for any damages that result from your use or inability to use this site. Homes Alive assumes no responsibility for any error, oversight, interruption, deletion, defect, delay in operation or transmission, communication line failure, theft or destruction or unauthorized access to, or alteration of any User communication. Under no circumstance shall Homes Alive be liable for any damages that result from the use or inability to use the Homes Alive.ca site, including but not limited to reliance by a User on any information obtained from the Homes Alive website or that result from mistakes, defects, omissions, deletion of files or e-mail, interruptions, errors, viruses, delays in transmission or operation, or any failure of performance.

Homes Alive offers free advice, care sheets, product information, and other resources for the convenience of our customers, and for educational uses. This information is not a replacement for veterinary care, and Homes Alive does not claim to give professional advice. This information should not be used for diagnosing or treating a pet. If your pets are experiencing health issues, or injuries, you should consult a licensed veterinarian. Homes Alive assumes no responsibility for action taken based on information given from Homes Alive.ca. Regardless of the event, Homes Alive will not under any circumstances be liable for any amount.

XII. Applicable Law & Jurisdiction

The Homes Alive is controlled in Lethbridge, Alberta, Canada. The laws of the province of Alberta will govern the Terms of Use, without giving effect to any principles of conflicts of laws.

Each User agrees to submit to the laws of the courts located within Lethbridge County, Alberta, and waives any objection to the laying of venue of any litigation in said courts.

XIII. Modification

Homes Alive Pet Centre reserves the right to make any changes to the Homes Alive.ca site, posted policies, and the Terms of Use at any time without notice or liability.