Autoship is a convenient program that allows you to schedule regular deliveries of your pet supplies, so you never run out of pet food, treats, or other essentials.
What are the benefits of Autoship?
After you subscribe to Autoship, you will receive an extra 5% off on select brands for future Autoship orders.
Do I need an account for Autoship?
Yes. In order for you to be able to manage your orders, payments, and scheduling, you will need to create an account to checkout.
What about the sale price?
Subscriptions is only able to honor the sale price at the initial purchase, subsequent recurring orders will be charged at the list price (original price) less the subscription discount.
How do I reschedule or delay Autoship?
Go to “Sign In” and log into your account. Within the customer dashboard, you will see a tab on the left-hand Menu called “Subscriptions”. There you can see your upcoming shipments.
If you want to send the order early, you may use the “Change Date” button, “Send Now” button, or “Skip Order” button to delay the order.
How do I cancel Autoship?
Go to “Sign In” and log into your account. Within the customer dashboard, you will see a tab on the left-hand Menu called “Subscriptions”. There you can see your upcoming shipments.
Select the Shipment you would like to cancel, and click the “Cancel Subscription” link
How come the Autoship discount is not applied on some items?
Homes Alive Pets strives to provide the best value for our customers as possible, however, our brand partners can choose to opt out of those offerings.
If Autoship is available for a product but the discount is not applied or mentioned, it is likely the specific brand has chosen to opt out of that incentive program.
How will I know if my order is on it’s way?
You will receive an email notification that your order will be shipped so that you can add items, or remove them, from your order before it is shipped.
How do I add to a current subscription?
If you have an active subscription, eligible products will have the options to be added to your next upcoming subscription as a one-time order or as an on-going subscription. Simply ensure you are logged in prior to browsing, or you can contact our customer service team and we will happily do that for you.
Is shipping included?
The email you receive alerting you to an upcoming shipment does not include shipping charges.
What method of shipping will be used for my Autoship orders?
The shipping method chosen when you create a subscription will be the shipping method chosen going forward for those items.
If an item is out of stock will the other items in my order still be shipped?
Yes, if an item is out of stock the remaining items in your order will be shipped. Customers will receive email communication on days 1, 15 and 30. If the item does not replenish stock within 30 days the order will be cancelled.
How long will it take for my subscription to arrive?
Homes Alive Pets standard processing and shipping times apply for subscription orders. Please see our shipping page for further details.
Is the date listed for subscription the date I will receive my order?
The date shown for your subscription to renew is the day your order is generated in our system. Standard processing and shipping times apply after the order is generated.
