Autoship is a convenient program that allows you to schedule regular deliveries of your pet supplies, so you never run out of pet food, treats, or other essentials.
What are the benefits of Autoship?
After you subscribe to Autoship, you will receive an extra 5% off on select brands for future Autoship orders.
Do I need an account for Autoship?
Yes. In order for you to be able to manage your orders, payments, and scheduling, you will need to create an account to checkout.
How to I reschedule or delay Autoship?
Go to “Sign In” and log into your account. Within the customer dashboard, you will see a tab on the left-hand Menu called “Subscriptions”. There you can see your upcoming shipments.
If you want to send the order early, you may use the “Change Date” button, “Send Now” button, or “Skip Order” button to delay the order.
How do I cancel Autoship?
Go to “Sign In” and log into your account. Within the customer dashboard, you will see a tab on the left-hand Menu called “Subscriptions”. There you can see your upcoming shipments.
Select the Shipment you would like to cancel, and click the “Cancel Subscription” link
How will I know if my order is on it’s way?
You will receive an email notification that your order will be shipped so that you can add items, or remove them, from your order before it is shipped.
How can I manage my payment method?
Go to “Sign In” and log into your account. Within the customer dashboard, you will see a tab on the left-hand menu called “Stored Payment Methods”. This is where you can add, remove, and update your payment method.
