Returns & Exchanges

Our goal at Homes Alive is to ensure that you are completely satisfied with your online shopping experience. We accept returns of unopened products in original packaging within 60 days after the date of purchase if bought in-store, or within 60 days of delivery if purchased online. Toys, opened or used products, or any items discounted due to clearance or marked as "final sale" are not within our return guidelines.

All personalized tags are final sale.

Returning Items Purchased from

With Homes Alive's 60-day web return policy, returns are made refreshingly easy.  Contact one of our Guest Service Representatives and we will be happy to assist with any return or exchange questions. Homes Alive Pets will cover the cost of the return or exchange. All we ask is that you send the items back to us in the product packaging, and make sure that the merchandise is in the same, new condition.   Shipping fees are non-refundable unless the return is a result of a product defect or shipping error.

Return With - Refreshingly Easy:
  • You can return your purchase within 60 days of the purchase date (in-store) or delivery date (online).
  • Please contact a Guest Service Agent to confirm your return.
  • Products must be in the condition you received them and in the original packaging for a full refund.
  • Defective/damaged products may be returned for a full refund or exchange within 60 days. Anything beyond 60 days of the purchase date will be handled under a manufacturer's warranty.
  • Please do not send your purchase directly back to the manufacturer.

If you’d like to exchange your product for something else, please proceed with placing a new order. Placing the new order right away will ensure that you’ll get your item(s) quickly and that it won’t go out of stock. A full refund will be issued once your returned product is received and processed. So long as the item is in the condition you received it and with the original box and/or packaging.

Once your return is received and inspected by the fulfillment centre (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 3 days. Please note that depending on your credit card company, it may take an additional 2-3 business days after your credit is applied for it to appear in your account.

If you have any questions regarding our return policies or processes, please email us at or call us at 1-800-839-7232. We will do our best to ensure that you have a great experience!

Warranty Policy

After 60 Days (Manufacturer Warranties)

If a product proves to be defective after 60 days of the shipment date, Homes Alive will act as a facilitator for the manufacturer's warranty. You may deal directly with the manufacturer if you wish; however, Homes Alive is willing to speak on your behalf and follow up with the manufacturer in order to ensure that your warranty is processed in a timely manner.

Manufacturer warranties are established by individual manufacturers and Homes Alive will follow their protocols. Homes Alive is not responsible for shipping costs, replacement equipment, or any inconveniences related to manufacturer warranties. As facilitator, Homes Alive will represent you, the customer, to our manufacturers.

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