Privacy Policy

The privacy policy applies to personal information that may be collected when you interact with Homes Alive.ca. Protecting the privacy and security of your personal information is a priority to Homes Alive. Below are the details about how we will use your personal information, and how we will protect it. By doing business or interacting with the Homes Alive.ca site, you are accepting the practices described in this Privacy Policy and you expressly consent to the application of this Privacy Policy to the collection, storage, use and disclosure of all your personal information as described.

This Privacy Policy addresses the following:

  1. What is the personal information that we collect?
  2. How we collect your personal information?
  3. Why we collect personal information?
  4. How we use your personal information?
  5. How we respect your personal information?
  6. SSL Technology

I. What is the personal information that we collect?

Personal information allows Homes Alive to identify you as an individual customer, allowing us to contact you, or provide services for you. This may include your name, e-mail address, billing address, shipping address, phone number, pets, or credit card information.

II. How we collect your personal information?

Information that you provide Homes Alive does not require your personal information for you to browse and search our site. However, there are circumstances in which we will require personal information. This may include making a purchase or placing an order online or in store, registering, or signing up for newsletters.

Information automatically collected – Whenever you visit our website, we automatically record information about the different pages that you searched, what time you searched, and the duration of your visit to our site. This does not include personal information, rather we evaluate customer use of the site in general; identifying trends, improving usability, and serving you better.

Cookies

Homesalive.ca uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you register with Homes Alive site or services, a cookie helps Homes Alive to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Homes Alive website, the information you previously provided can be retrieved, so you can easily use the Homes Alive features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Homes Alive services or websites you visit. Homes Alive keeps track of the websites and pages you visit within Homes Alive, in order to determine what Homes Alive services are the most popular. This data is used to deliver customized content and advertising within Homes Alive to customers whose behavior indicates that they are interested in a particular subject area.

III. Why we collect personal information?

Homes Alive collects personal information in an effort to personalize your shopping experience, to provide you with exceptional customer service, and to administer business. Your personal information allows us to communicate effectively about promotions, special offers, events, and other news that may be of interest to you.

IV. How we use your personal information?

Homes Alive uses your personal information to provide you with exceptional customer service on the site, in the store, and to administer business. We use your personal information to:

  • Administer our Club Viva program. Allowing you to accumulate points, extending your return policy, and providing you with additional savings opportunities;
  • Communicate with you about sales, events, promotions, or new products that may be of interest to you;
  • Manage our business;

HOMES ALIVE DOES NOT SELL OR RENT YOUR PERSONAL INFORMATION TO THIRD PARTIES. We may provide information to third party service providers, or agents that work on our behalf. These parties do not have the right to use your personal information in any way that is not authorized by Homes Alive. They are contractually obligated to protect and use your information only as necessary to assist Homes Alive (ie. parcel delivery, payment serves, etc).

V. How do we respect your personal information?

Homes Alive takes necessary steps to protect your information against unauthorized access using Secure Sockets Layer (SSL) technology to protect your online order information. We respect your personal information, and we will take necessary measures to ensure your privacy.

Homes Alive also recognizes and respects customers who do not wish to receive any promotional material, newsletters, current events, etc. If you wish to opt out of any programs, please email customerservice@homesalive.ca with "Opt-out" as your subject heading.

VI. What is SSL Technology?

Homes Alive uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

GeoTrust

GeoTrust is a technology company that specializes in data encryption and e-commerce. It is one of the most recognized companies for certifying that a website is secure and encrypted. With GeoTrust, you can feel confident shopping on our website!

If you have further questions or concerns regarding our Privacy Policy, please email us at customerservice@homesalive.ca.