With autoship, discounts are applied on top of on-going sales (exceptions apply). Choose your delivery schedule and know you’re always getting the best deal.
Easy to Manage Payments
Need to change to a different card? Easily switch between payment profiles for your subscription within Payment Options your account.
Be notified for any payment issues or impending card expirations.
You're in Control
We'll notify you days in advance of your upcoming shipment.
You may delay the shipment right from email reminder.
Stock level running low? Send your shipment early right from your susbcription manager.
All of your pet essentials and your favorite pet supplies can now be delivered same-day! Same-day delivery is available in most cities where our stores operate, simply select same-day at checkout or on the product page to receive your order in the earliest available delivery window.
Enjoy free same-day shipping on orders over $75 until April 30th, 2026. *
Frequently Asked Questions
What is the cost of same-day delivery?
Same-day delivery has a flat rate of $9.99.
It says same-day delivery is not available to my address?
Same-day delivery is available to all addresses within a certain distance from a Homes Alive Pets store, which is calculated based on the driving distance of around 24 Km.
To see if our stores can deliver to your location, simply enter your address under same-day delivery on any of our product pages.
To ensure our customers have confidence in their same-day orders being delivered on time, products with limited stock in-store may also not be eligible for same-day delivery.
What is your delivery window?
Currently, orders are delivered between 3:00 p.m. and 8:00 p.m. local time, Monday to Friday. Place your order by 2:00 p.m. to receive it the same day. Orders placed after 2:00 p.m. or during the weekends will be delivered the very next available day (e.g. an order placed on Saturday will be delivered between 3:00 p.m. and 8:00 p.m. the following Monday).
Does same-day work with Autoship?
Autoship orders placed with same-day will be shipped as same-day for all recurring orders. Any tips given during the initial order will be applied to ongoing recurring orders.
Where can I track the status of my order?
All same-day deliveries will receive real-time text updates regarding the ongoing status of the orders. You may also check the current status of a given order by viewing its order details within your profile.
My order never arrived
For all inquiries regarding past orders, or regarding issues with an ongoing order, please contact us directly at customerservice@homesalive.ca or call us during our regular hours of operation at 1-800-839-7232.
How are returns handled?
Returns may be processed by returning the item to your nearest location. You may also schedule a return by contacting us directly at customerservice@homesalive.ca or by calling us during our regular hours of operation at 1-800-839-7232.
